Refund policy
REFUND POLICY
Returns
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unworn, with all tags attached
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In its original packaging
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Accompanied by proof of purchase
To start a return, contact us at nicole@aerysactive.com.
Returns must be sent to the following address:
Aerys Active Ltd
10 Manor Drive North
KT3 5PB
United Kingdom
Returns sent without first requesting authorisation will not be accepted.
If your return is approved, we will provide a pre-paid Royal Mail return label along with instructions on how to return your item.
Return Shipping
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Return shipping is free for all approved returns
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Returns must be sent using the provided Royal Mail label
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
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Your item is defective
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Your item is damaged
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You received the wrong item
We will arrange a replacement or full refund, including any delivery costs, where applicable.
Exchanges
We offer exchanges for size or colour, subject to availability.
To request an exchange:
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Contact us at nicole@aerysactive.com
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Return the original item using the provided label
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Once approved, we will dispatch the replacement item
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
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Refunds are issued to the original payment method
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Refunds are processed within 10 business days of approval
Please note that it may take additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, contact us at nicole@aerysactive.com.
Sale Items
Sale items are treated the same as full-price items and are eligible for return within the 14-day return period, provided they meet the return conditions above.
Statutory Rights
Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 and related UK consumer protection laws.
Return Abuse
We reserve the right to refuse returns where we reasonably believe there is repeated or abusive use of our returns process.