Shipping policy

SHIPPING POLICY

Shipping Locations

We currently ship within the United Kingdom only.

Shipping Method

All orders are shipped using Royal Mail Tracked 48.

Shipping Costs

Free UK delivery on orders over £60
£3.55 standard delivery on orders under £60

Shipping costs are displayed at checkout before payment is completed.

Dispatch & Delivery Times

Orders are typically dispatched within 1–2 business days.

Royal Mail Tracked 48 aims to deliver within 2–3 business days after dispatch, however delivery times are estimates and not guaranteed.

We are not responsible for delays caused by Royal Mail or events outside our control (such as strikes, severe weather, or service disruptions).

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Issues

If your order is delayed, damaged, or marked as delivered but not received, please contact us at:

nicole@aerysactive.com

We will work with Royal Mail to resolve the issue as quickly as possible.

Risk & Ownership

In line with UK consumer law, risk in the goods passes to you upon delivery to the address provided in your order.

Address Accuracy

Please ensure your delivery address is correct when placing your order. We cannot be responsible for delays or non-delivery resulting from incorrect or incomplete address details.

Contact

If you have any questions about shipping, please contact us at: